Shipping Policy
Last Updated: August 14 2024
At UK Laser Group Sales & Servicing, we strive to ensure that your orders are processed and delivered promptly and securely. This Shipping Policy outlines the terms and conditions related to the shipment of our laser equipment and accessories.
1. Processing Time
- Order Processing: Orders are processed within 1-3 business days (Monday to Friday) after your order is placed and payment is received. Orders placed on weekends or public holidays will be processed on the next business day.
- Order Confirmation: Once your order has been processed, you will receive an email confirmation with your order details and estimated delivery date.
2. Shipping Methods and Costs
- Standard Shipping: Delivery within 3-5 business days from the date of dispatch.
3. Delivery Locations
- Domestic Shipping: We offer shipping within the United Kingdom, including Northern Ireland.
4. Tracking Your Order
- Tracking Information: Once your order has been dispatched, you will receive an email with tracking information so you can monitor the status of your shipment.
- Carrier Services: We use reputable carriers such as DHL, Fedex, UPS, Royal Mail to deliver your order. The carrier used for your order will be indicated in the tracking email.
5. Shipping Restrictions
Certain items may be subject to shipping restrictions due to their size, weight, or the regulations in certain countries. If any such restrictions apply to your order, we will notify you during the checkout process or contact you directly.
6. Delivery Issues
- Delayed or Lost Shipments: If your order has not arrived within the estimated delivery time, please contact us at info@uklasergroup.com or 01827 951 051. We will work with the carrier to locate your order and ensure it is delivered as soon as possible.
- Incorrect Address: It is your responsibility to provide an accurate shipping address at the time of order. If an order is returned to us due to an incorrect address provided by the customer, additional shipping fees may apply to re-ship the order to the correct address.
- Damage During Transit: If your order arrives damaged, please contact us immediately. We may request photos of the damaged packaging and items to facilitate a claim with the carrier. We will arrange for a replacement or refund as necessary.
7. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at: